How Many Will You Serve From This Bowl?

Grateful gets more results than most realize. Discover the power of enlightened Emotional Intelligence that inspires excellence everywhere in the workplace.

These days many companies are trying to find ways to improve their communications climate and head off emotional toxicity.

A combination of frustration from the pandemic, fractured social media, rising costs, and office politics often work together to create stressed workers who lash out at others. They either directly or covertly attack company policies, resist progress, and cause disruption and poor morale.

These toxic workers are often valued employees with experience and skill who are important to the organization. You need a way to reach them, help them, and quickly #improve the communications climate in your #workplace. Only then can excellence be achieved.

My Emotional Intelligence Instant Solutions Clinics effectively train #managers and team #leaders to identify toxicity and diffuse it with proven techniques.

Your people learn how to use words, body language, and smart ideas to make communication more positive and supportive. Workers feel they are empowered to be their best. Your #team is energized, hopeful, and far more engaged.

You can strengthen your present leadership and #management with training and coaching to empower them to focus on a communication climate that evokes excellence in others. You may not need the new position you are #hiring for.

My interventions and new initiatives instill positive pillars that support empathy and mitigate emotional toxicity. These ideas and techniques can be woven into the fabric of your communication climate and #company #culture. You will experience less resistance, more collaboration, and increased engagement of #success driving forces.

These Communication Climate Corrections are a new tool you may not have had an opportunity to consider. This not only works, but provides a highly effective rapid response to workplace toxicity and uninspired workers. You really don't need to hire, pay, and onboard a new person. We can correct your organizational communication climate right from the start.

Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their #workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success. (c) 2021 CarlosRaposoCoaching.com All Rights

Is Emotional Toxicity Preventing Your Company's Excellence?

There is a big challenge many companies in every industry face. It often goes unnoticed, undiagnosed and untreated. Emotional Toxicity can infiltrate your organization's communication climate and stop excellence dead in its tracks.

Instead of steadily marching toward better sales, improved customer satisfaction, and exciting new products - your teams will be mired in lackluster performance, internal squabbles, and a general lack of motivation and creativity.

It's the setback all business leaders try to avoid. Let's look at what causes Emotional Toxicity in your communication climate. Once you understand the causes and symptoms of this organizational epidemic, you will immediately recognize it when toxicity happens in your office.

Talking Without Communicating

Most of the time when two or more people are having a discussion, we don't really communicate. We just take turns talking. The most important part of the interaction is what the participants think when they walk away.

One person says his piece. The other person nods and says her piece. But neither could really tell you much about the other's ideas, aspirations or fears.

They may not have understood each other's points. Missed cues along the way. Miscommunication happens all the time. The other person doesn't hear what you said or misunderstands your meaning. Participants walk away with a different understanding. Collateral damage occurs.

You Didn't Say What I Thought You Said

Recently I was standing in line at a Starbucks in Charlotte Douglas International Airport. The guy in front of me had just ordered at the counter when the clerk told him $10.59. He looked puzzled and replied, "But I gave you 10 dollars."

He apparently didn't understand what she said. Like a broken record, she kept repeating $10.59 over and over. The man still didn't get it and clerk was starting to get frustrated. (Raising her voice, rolling her eyes, taking it personally…)

Finally, I established eye contact and said, "I understand you gave her $10 dollars and it seems it's a little more than that. The price is now $10.59. Do you want to pay with change or cash or card?"

His eyes lit up as he grasped my arm. The man exclaimed "Oh now I understand. I thought she was saying something else."

All it took for positive, successful communication was acknowledging where the man was coming from. It simply required an empathetic moment to understand and be of service to someone without judgment, aggressiveness, eye rolling, or huffing and puffing.

Making Better Communication a Core Value

I strongly suggest every company pay close attention to creating a Communication Climate that Evokes Excellence in Others.

This needs to be taught right from the start when you are interviewing people and during the on boarding process. Managers, leaders, and high potential folks must understand the impact of creating a supportive communication climate that allows excellence to emerge.

Your team will know how to put out emotional fires and avoid the toxic communication that dramatically limits success.

Toxicity Deserves Rapid Mitigation

Companies often define missions with KPIs and corrections with PIPs, and the rest. But not many focus on the Communication Climate that can so vitally be important.

Imagine if the HVAC system in your office was pumping toxic air everywhere. You would evacuate the building immediately.

We sanitize our hands before meetings. Maybe we should sanitize our mindsets and conversations before they start.

* Speak clearly. Say your message in a couple of different ways. Look to see if others are understanding you.

* Avoid punishing others with anger, attitude, or negative cues. This can shut down creativity and motivation and connection.

* Try, to always be empathetic, understanding, and supportive. This gives team members permission to achieve excellence.

Improved communication is one of the most important things you can do to create a healthy environment and reach goals in every area. It's essential to nipping emotional fires in the bud and getting things done.

Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success. (c)2021 carlosraposocoaching.com. All rights Reserved.

#management #hr #business #motivation #culture #emotionalintelligence #selfimprovement #entrepreneruship #personaldevelopment #recruiter

What a Terrifying Flight Taught Me About Turbulence in Daily Life

Recently I was on a flight that ran into stormy weather. Suddenly the plane went from calm to bouncing up and down with panicked looks on passenger faces.

This happened quite suddenly. The turbulence was some of the worst I've seen in many years shuttling across the U.S. It was the white knuckle kind that goes on and on. When I looked out the window, I was shocked to see the wings flapping up and down like sheets on a clothesline on a very windy day.

Passengers of all ages from kids to experienced travelers were gasping, looking grim, with more than a few feverishly recording messages to loved ones. Most everyone was afraid our ride could turn into one of those tragic news stories that dominates cable news.

But while the plane violently bounced, shook, and shuttered; one senior couple was noticeably calm. Her head leaned on his shoulder as they held each other. Both were quite, serene, and unafraid. Together they remained tranquil in the face of extreme danger.

Suspended at 35,000 feet, this man and woman were emotionally rooted in each other. None of the terror other passengers were feeling affected them.

Perhaps they were a couple who had experienced terrible hardships in their life together. Maybe they had worked out a very effective way to help each other deal with life's most demanding challenges. And this flight was allowing them to use their well-honed practice to calmly ride through another difficult experience.

I'll never know for sure. But it got me thinking about all the things we do in daily life to disconnect from each other. We often disconnect from ourselves and what matters to us.

We disconnect from leadership, from our employees, in relationships, and as parents. We neglect to show kindness and neglect acknowledging our fellow travelers in life.

Just like a plane that encounters rough weather, our actions fuel turbulence in our daily flight path.

Is it possible to overcome this turbulence?

Just like the couple on the flight who connected and supported each other, I think there is a lot we can do to connect and eliminate the turbulence we experience at work, in our positions of management and leadership, with family…the list is quite long.

Is your turbulence sudden? Is it predictable? Can you adjust your approach and improve your flight path to avoid the bumps and bruises of life or even just in conversations?

The rough weather that day did not bring down the airline. Smart engineers designed it to withstand all the forces of nature with few exceptions.

It's important to note the plane's auto pilot was not the best strategy at 35,000 feet that day. The experienced pilots switched to manual operation to use their intelligence and training to successfully fly through the turbulent episode

What is stopping you from enjoying the ride in life, leadership, teamwork and relationships? What factors are preventing you from connecting and arriving where you really want to be?

Just like the pilots, you must disengage auto pilot and manually adjust your actions, attitudes, methods, approach and perceptions.

Connection’s power is greater than turbulence. I invite you to choose connection for an optimal approach traveling to your final destination. All while enjoying a smoother ride in life.

Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them avoid turbulence, achieve better leadership, change more effectively, stage effective turnarounds, improve their workplace culture for happier, energized, more effective employees, and supercharge their overall forces of success. (c)2021 carlosraposocoaching.com All rights Reserved