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This One Shift In Thinking & Attitude

Offers a Big Advantage For Your

Leadership & Business Success.


Most of us start the new year by setting goals for a fresh start. It's a familiar practice. In everyday life we set all sorts of things.


We set clocks and watches to make sure we arrive on time. We set calendars to ensure we don't miss appointments, birthdays, and special events.


We also set our clothes out for the next day as we imagine what we want to look like and the persona we will portray tomorrow. We set the stove, the air fryer, the microwave, and the thermostat.


You may also set aside money, time for nails, hair, makeup, the spa, to workout, and to pay bills. There's no end to the setting we do in daily life.


We even set the table and placemats, set a time to change the sheets, and should set time to enjoy a breathtaking sunset, destress, and reconnect with ourselves and loved ones.


With all that setting one might think we've got everything covered. Most of us are experts at setting. We can set with skill, precision, and perfect planning. You are all set for success.


But maybe we're missing a "big picture" issue that needs our attention. There could be a major set that could have a big impact on the success of your #leadership and #business.


When inside the seminar room during training and coaching events or later when out and about, I am reminded daily how we often don't set the right MINDSET in how we Lead, Manage, Interact, Engage, and Service others.


Just the other day I was standing in line to board a plane. The man in front of me, without knowing, was dragging his nice coat on the dirty floor.


I alerted him his "nice jacket" had fallen and was getting dirty. What was his response? "It's not a jacket. It's a sweater."


That's it, believe it or not.


Then I noticed an elderly couple upset the overhead bins were already filled in their empty row. They alerted the flight attendant and were solemnly told "Just find one so the other passengers can be seated. You will be responsible if our flight is delayed."


How often do we miss the opportunity to set an appropriate mindset for what we are about to say? It's important to establish a good mindset for the actions we take and the non-verbal messages we send.


Your effort to set the best mindset can help others align correct emotions, attitudes, and energy. I call this the real connective tissue of #relationships. All from the smarter way you engage and interact with others.


This can have a surprising impact on your company, leadership and #teams. Your improved mindset in the new year can help your #employees be more productive, have a more positive attitude, and learn to solve problems with greater skill and diplomacy.


Your business can run more smoothly with greater efficiency and improved profits.


What's the truly important adjustment to set in the new year? Improved mindset is essential for the enlightened leader who sees things through the Eyes of Emotional Intelligence.


Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their #workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success.

(c) 2022 CarlosRaposoCoaching.com All Rights Reserved.


#management#hr#busine #motivation#culture#emotionalintelligence

#selfimprovement#entrepreneruship#personaldevelopment#recruiter






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  • carlosraposo1


Grateful gets more results than most realize. Discover the power of enlightened Emotional Intelligence that inspires excellence everywhere in the workplace.


These days many companies are trying to find ways to improve their communications climate and head off emotional toxicity.


A combination of frustration from the pandemic, fractured social media, rising costs, and office politics often work together to create stressed workers who lash out at others. They either directly or covertly attack company policies, resist progress, and cause disruption and poor morale.


These toxic workers are often valued employees with experience and skill who are important to the organization. You need a way to reach them, help them, and quickly #improve the communications climate in your #workplace. Only then can excellence be achieved.


My Emotional Intelligence Instant Solutions Clinics effectively train #managers and team #leaders to identify toxicity and diffuse it with proven techniques.

Your people learn how to use words, body language, and smart ideas to make communication more positive and supportive. Workers feel they are empowered to be their best. Your #team is energized, hopeful, and far more engaged.


You can strengthen your present leadership and #management with training and coaching to empower them to focus on a communication climate that evokes excellence in others. You may not need the new position you are #hiring for.


My interventions and new initiatives instill positive pillars that support empathy and mitigate emotional toxicity. These ideas and techniques can be woven into the fabric of your communication climate and #company #culture. You will experience less resistance, more collaboration, and increased engagement of #success driving forces.


These Communication Climate Corrections are a new tool you may not have had an opportunity to consider. This not only works, but provides a highly effective rapid response to workplace toxicity and uninspired workers. You really don't need to hire, pay, and onboard a new person. We can correct your organizational communication climate right from the start.


Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their #workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success. (c) 2021 CarlosRaposoCoaching.com All Rights



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There is a big challenge many companies in every industry face. It often goes unnoticed, undiagnosed and untreated. Emotional Toxicity can infiltrate your organization's communication climate and stop excellence dead in its tracks.

Instead of steadily marching toward better sales, improved customer satisfaction, and exciting new products - your teams will be mired in lackluster performance, internal squabbles, and a general lack of motivation and creativity.


It's the setback all business leaders try to avoid. Let's look at what causes Emotional Toxicity in your communication climate. Once you understand the causes and symptoms of this organizational epidemic, you will immediately recognize it when toxicity happens in your office.


Talking Without Communicating


Most of the time when two or more people are having a discussion, we don't really communicate. We just take turns talking. The most important part of the interaction is what the participants think when they walk away.


One person says his piece. The other person nods and says her piece. But neither could really tell you much about the other's ideas, aspirations or fears.


They may not have understood each other's points. Missed cues along the way. Miscommunication happens all the time. The other person doesn't hear what you said or misunderstands your meaning. Participants walk away with a different understanding. Collateral damage occurs.


You Didn't Say What I Thought You Said


Recently I was standing in line at a Starbucks in Charlotte Douglas International Airport. The guy in front of me had just ordered at the counter when the clerk told him $10.59. He looked puzzled and replied, "But I gave you 10 dollars."


He apparently didn't understand what she said. Like a broken record, she kept repeating $10.59 over and over. The man still didn't get it and clerk was starting to get frustrated. (Raising her voice, rolling her eyes, taking it personally…)


Finally, I established eye contact and said, "I understand you gave her $10 dollars and it seems it's a little more than that. The price is now $10.59. Do you want to pay with change or cash or card?"


His eyes lit up as he grasped my arm. The man exclaimed "Oh now I understand. I thought she was saying something else."


All it took for positive, successful communication was acknowledging where the man was coming from. It simply required an empathetic moment to understand and be of service to someone without judgment, aggressiveness, eye rolling, or huffing and puffing.


Making Better Communication a Core Value


I strongly suggest every company pay close attention to creating a Communication Climate that Evokes Excellence in Others.


This needs to be taught right from the start when you are interviewing people and during the on boarding process. Managers, leaders, and high potential folks must understand the impact of creating a supportive communication climate that allows excellence to emerge.


Your team will know how to put out emotional fires and avoid the toxic communication that dramatically limits success.


Toxicity Deserves Rapid Mitigation


Companies often define missions with KPIs and corrections with PIPs, and the rest. But not many focus on the Communication Climate that can so vitally be important.


Imagine if the HVAC system in your office was pumping toxic air everywhere. You would evacuate the building immediately.


We sanitize our hands before meetings. Maybe we should sanitize our mindsets and conversations before they start.


* Speak clearly. Say your message in a couple of different ways. Look to see if others are understanding you.


* Avoid punishing others with anger, attitude, or negative cues. This can shut down creativity and motivation and connection.


* Try, to always be empathetic, understanding, and supportive. This gives team members permission to achieve excellence.


Improved communication is one of the most important things you can do to create a healthy environment and reach goals in every area. It's essential to nipping emotional fires in the bud and getting things done.


Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success. (c)2021 carlosraposocoaching.com. All rights Reserved.


#management #hr #business #motivation #culture #emotionalintelligence #selfimprovement #entrepreneruship #personaldevelopment #recruiter




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