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Updated: Aug 17, 2023

What is the Emotional Experience of Your Company TM?

An Underappreciated Key to Success


Any seasoned #business leader understands the significance of company culture. Yet, the focus predominantly remains on the cognitive aspect—the shared intellectual values, norms, artifacts, and assumptions that dictate how employees think and act in the #workplace.


While this is an undeniably crucial aspect of building a conducive work environment, it presents an incomplete picture. The real question I often ask is: What is the emotional experience of your company?


Emotional Experience


Emotional experience, the underappreciated component of company culture, governs the feelings people have and express at work. It is the invisible web of emotions that intertwines with the day-to-day operations and forms the basis of the work environment. It is primarily conveyed through non-verbal cues such as body language, facial expressions and self-talk, yet affects a host of dimensions including employee satisfaction, burnout, teamwork, and even sales, profits, expenses, and absenteeism.


When managers fail to understand their company's emotional experience, they risk neglecting a vital part of their organization. This could potentially result in their employees feeling disconnected and unappreciated, and the overall company culture suffering.



Healing Emotional Experience


For instance, in a healthcare setting where compassion should be the cornerstone, a lack of emotional connection can lead to indifference. In security firms or investment banks, the absence of a healthy dose of fear can encourage reckless behavior. This can severely impact the organization, especially during periods of change or downturns.


This is where emotional intelligence (EI) training comes into play. These active training sessions are comprehensive, incorporating informational presentations, role-play scenarios, group discussions, and Q&A sessions. They equip employees with the tools to build an empathetic and rewarding work #culture, ultimately resulting in better communication, increased empathy, and more efficient workflow.


However, improving the emotional experience isn't just about promoting happiness among employees—it's about fostering an environment that prevents pervasive issues. A healthy emotional experience within a company doesn't merely create cheerful employees; it prevents the birth of a culture plagued with anger, indifference, or recklessness.


Leaders Can Have Greatest Impact


Leaders at all levels should actively set the emotional tone, making it a deliberate effort in emails, meetings, face-to-face interactions, and more. They should consider each interaction as an opportunity to improve the emotional culture using EI awareness of self, others and situations.


The emotional experience of your company might seem a soft aspect in the grand scheme of corporate operations, but it forms the very backbone of your organization's culture. When nurtured, it can lead to better #performance, lower costs, and even provide a competitive edge—transforming your company culture from ordinary to extraordinary.


With training in emotional management, empathy, and synchronization, companies can achieve unprecedented #excellence, creating a rewarding emotional experience for everyone. It's time to recognize and leverage the power of emotions to transform the corporate landscape. After all, feelings matter—sometimes, just as much as facts. (c) Carlos Raposo Coaching, LLC. 2023 All rights reserved.



Carlos Raposo works with companies of all sizes in many industries to help bring an improved #communication climate and rewarding self awareness to the entire firm. Your people will perform far better with his inspired training in emotional management, empathy, and synchronization to more easily reach impressive excellence.








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On May 31st, International Flight Attendant Appreciation Day, one would expect an outpouring of respect and gratitude for diligent flight attendants around the world. After all, they are the face of major airlines that transport millions of us every day of the year.


However, this year, the flight attendants of American Airlines found themselves feeling anything but appreciated. The Association of Professional Flight Attendants (APFA) representing them shared feelings of being "grossly underappreciated, unsupported, and ignored."


This sentiment seems at odds with American Airlines' public proclamation of admiration for its 26,000-strong flight attendant workforce. Yet, the discord between what the organization professes externally and what it embodies internally tells a story of disconnect — a stark example of leadership without emotional intelligence.


Creating Passionate & Dedicated Workforce


Emotional intelligence, often relegated to the back burner in leadership discussions, is a crucial ingredient in maintaining a motivated workforce. This concept is the bedrock of Emotional Excellence, a psychological principle rooted in the universal human affinity for reward.


For instance, think of a child who is promised a cookie for making their bed. The reward not only motivates the child to complete the task but also does so with zeal, transforming a mundane chore into an exciting experience. In the workplace, this principle translates into understanding what motivates each employee and channeling that knowledge to incite passion and dedication.


Contrary to traditional methods of punishment for under performance, reward-driven motivation cultivates a more positive and productive environment. It's akin to the age-old wisdom — attracting more bees with honey than vinegar. Praise employees for their accomplishments, and watch as they increasingly engage in activities aligned with the organization's goals.


Tools for Emotional Intelligence


This seemingly simple principle is often overlooked or poorly implemented, leading to situations like the one at American Airlines. Misalignment between leadership and employees, inadequate support, and stringent policies are indicators of an emotionally unintelligent leadership, leading to disgruntled employees and protracted contract negotiations.


Emotional intelligence training can help alleviate these issues by providing tools to build a rewarding, empathetic work culture. These experiential training sessions encompass information presentations, dynamic role-play, group discussions, and Q&A sessions, enabling a comprehensive understanding of how to cultivate excellence within the organization.


You get teams who communicate more precisely, understand each other with empathy, and get far more accomplished with fewer bottlenecks and emotional fires to put out.


I often produce videos for documenting excellence in corporate culture. It lets your people celebrate their progress and can help lead other groups in the company to new ideas and growth.


Shifting Company Culture Toward Excellence


Such a shift in company culture might seem daunting, but pursuing excellence is a battle worth fighting. Creating an environment where employees feel valued, recognized, and adequately rewarded can drastically improve morale, trust, performance, and overall job satisfaction.


This is particularly important in the current climate where your most valuable employees are difficult to replace. Keeping people happy and motivated can lower costs while giving you a decided edge over competitors, especially in the long run.


The case of American Airlines serves as a potent reminder of the importance of emotionally intelligent leadership. An emotionally intelligent leader is more than just a figurehead; they are a motivator, empathizer, a mentor who understands the individual needs of their employees, models the emotional tone of the communication climate and leverages this understanding to drive their organization towards success.


Carlos Raposo is a world class speaker, corporate trainer, video producer, and dynamic leadership coach working with companies of all sizes in many industries to help bring an improved communication climate and rewarding self-awareness to the entire firm. Your people will perform far better with his inspired training in emotional management, empathy, and synchronization to more easily reach impressive excellence. Discover www.carlosraposocoaching.com

(c) 2023 Carlos Raposo Coaching, LLC. All rights reserved.




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This One Shift In Thinking & Attitude

Offers a Big Advantage For Your

Leadership & Business Success.


Most of us start the new year by setting goals for a fresh start. It's a familiar practice. In everyday life we set all sorts of things.


We set clocks and watches to make sure we arrive on time. We set calendars to ensure we don't miss appointments, birthdays, and special events.


We also set our clothes out for the next day as we imagine what we want to look like and the persona we will portray tomorrow. We set the stove, the air fryer, the microwave, and the thermostat.


You may also set aside money, time for nails, hair, makeup, the spa, to workout, and to pay bills. There's no end to the setting we do in daily life.


We even set the table and placemats, set a time to change the sheets, and should set time to enjoy a breathtaking sunset, destress, and reconnect with ourselves and loved ones.


With all that setting one might think we've got everything covered. Most of us are experts at setting. We can set with skill, precision, and perfect planning. You are all set for success.


But maybe we're missing a "big picture" issue that needs our attention. There could be a major set that could have a big impact on the success of your #leadership and #business.


When inside the seminar room during training and coaching events or later when out and about, I am reminded daily how we often don't set the right MINDSET in how we Lead, Manage, Interact, Engage, and Service others.


Just the other day I was standing in line to board a plane. The man in front of me, without knowing, was dragging his nice coat on the dirty floor.


I alerted him his "nice jacket" had fallen and was getting dirty. What was his response? "It's not a jacket. It's a sweater."


That's it, believe it or not.


Then I noticed an elderly couple upset the overhead bins were already filled in their empty row. They alerted the flight attendant and were solemnly told "Just find one so the other passengers can be seated. You will be responsible if our flight is delayed."


How often do we miss the opportunity to set an appropriate mindset for what we are about to say? It's important to establish a good mindset for the actions we take and the non-verbal messages we send.


Your effort to set the best mindset can help others align correct emotions, attitudes, and energy. I call this the real connective tissue of #relationships. All from the smarter way you engage and interact with others.


This can have a surprising impact on your company, leadership and #teams. Your improved mindset in the new year can help your #employees be more productive, have a more positive attitude, and learn to solve problems with greater skill and diplomacy.


Your business can run more smoothly with greater efficiency and improved profits.


What's the truly important adjustment to set in the new year? Improved mindset is essential for the enlightened leader who sees things through the Eyes of Emotional Intelligence.


Carlos Raposo works with companies of all sizes, from new trainees to C-level executives, to help them achieve better leadership, change more effectively, stage effective turnarounds, improve their #workplace communication climate for happier, energized, more effective employees, and supercharge their overall forces of success.

(c) 2022 CarlosRaposoCoaching.com All Rights Reserved.








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