Although some professional development “how to” books do contain some wisdom, there is a distinct lack of practical application, engagement and Instant "Knowledge Transfer" in this form of instruction. Instead of just passing out a workbook and hoping for the best, Carlos's style is masterful, dynamic and engaging. It worked our teams directly and indirectly, using interactive teaching, training, and his..."can I give you some feedback?"system, to help our people not only better understand how to apply these principles of communication but to receive and make room for this new information.  Pretty amazing actually. My teams were able to practice and refine for continuous improvement. For us, it had and instant impact. Immediate and sustainable. He moved the needle.